Shipping within Canada:
We offer free shipping on all orders of $49 and up within Canada.
| Method | COST | EST. DELIVERY TIME |
|---|---|---|
|
Canada Post Economy (No Tracking) |
$4.99 or FREE on orders over $49 |
3-9 business days |
|
Canada Post Standard (Tracked Package) |
$9.99 | 2-8 business days |
|
Canada Post Expedited (Tracked Package) |
$12.99 | 2-5 business days |
|
Canada Post Xpresspost (Tracked Package) |
$17.99 | 1-2 business days |
Shipping to the United States:
We offer free shipping on all orders of $49 and up within the U.S.
| Method | COST | EST. DELIVERY TIME |
|---|---|---|
|
United States (USPS Ground - Tracked) |
$4.99 or FREE on orders over $49 |
3-6 business days |
|
United States (USPS Priority Mail - Tracked) |
$11.99 | 2-4 business days |
|
United States (Standard - Tracked) |
N/A | N/A |
|
United States (Expedited - Tracked) |
N/A | N/A |
International Shipping:
Shipping costs shown on the chart do not include customs brokerage fees and other related tariffs. These fees are the responsibility of the recipient receiving the package. If a package is refused and returned to us for any reasons, the customer will be responsible for all incurred shipping fees.
| Method | COST | EST. DELIVERY TIME |
|---|---|---|
|
International Shipping (Standard - No Tracking) |
N/A | N/A |
|
International Shipping (Standard - Tracked) |
$9.99 | 5-21 business days |
|
International Shipping (Xpresspost - Tracked) |
N/A | N/A |
|
International Shipping (Priority - Tracked) |
N/A | N/A |
General Shipping:
All orders are typically shipped within 1-2 business days of submission. Orders placed after 12pm Eastern Time will ship out the following business day. Orders are shipped every day except for Saturday, Sunday and major National holidays. You will receive a confirmation e-mail shortly after you complete your order. Please ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately by Email. Once your order has shipped, we are not able to make any changes to your order or shipping address. Any shipment issues and order related problems must be reported to us within 14 days of the shipping date. We are not responsible for lost or stolen packages which show proof of delivery from the shipping company.
Package Refusal:
If a customer refuses (does not accept) the package, the customer will be billed the return fee assessed by the shipping company. By not accepting the package, customer is refusing to comply with the company policies and will not be entitled to any refund(s) or reimbursement(s). Prior to sending your package back, please request an Return Merchandise Authorization number.
Return Policy:
**If you are returning an item from outside of Canada, you must declare that the parcel is a return on your customs declaration. If Body Pierce Jewelry incurs any duties or taxes for returned parcels, the amount will either be deducted from your store credit, or the parcel will be rejected.**
If you are not satisfied with your purchase, you may return your items within 30 days from the date of purchase.(Shipping charges on the original order are non-refundable unless the item was damaged or a mistake was made by us when shipping). Items can only be returned for refund if they are in their original condition including the boxes and pouches it came with, items must not show wear or any damages or alteration to it.
All pierced jewelry must be sealed (unopened) in their original packaging to be eligible for return.
We happily accept returns on any pierced jewelry with unopened bags for store credit or refund. We accept returns up to 30 days from the date the order was purchased. All opened bags are void of return. Due to health and safety reasons, we do not accept returns on products that come in sealed bags that has been opened. You must notify us of any damage prior to opening the clear sealed bags. We are not responsible for your items once the sealed bags are opened.
Products returned with signs of wear and tear or damage and opened bags on pierced jewelry will not be accepted for refund and will be returned to the customer at the customer's expense.
No returns or refunds will be made after 30 days.
Authorized refunds will be made for the original invoice price of the item; shipping and handling cost is NOT refundable. The customer will be responsible for ALL costs involved in returning the product. Returns must be shipped properly packaged, in a hard box. It is the customer’s responsibility to insure the return package – we are not liable for lost or damaged merchandise.
All returns will be processed within 1 week of receipt.
Return Merchandise Authorization (RMA) number is required for all returns. RMA requests must be submitted by the customer via “My Account” section by logging into your account and clicking on “Completed Orders” and following the instructions for returns.
If you did not create an account upon checkout, please fill out Return Request Form by clicking here. ( Please fill out ALL fields and in the “Details” section include the reason for return and what you would like to do (return for refund, etc.). A customer service representative will e-mail you back with further information.
Please be sure to include a note with your return containing the following information:
Date of purchase:
Order ID:
Reason for return:
Person you were in contact with regarding your return:
Replacement, Credit or refund preferred: